Managing online reviews
Trust that influences decisions - even before the customer contacts you.
Online reviews are one of the strongest signals of trust today. With GeoSplet, you manage them consistently and strategically - on Google, Facebook and TripAdvisor, all from one place.
Managing Google reviews as part of location marketing
Opinion management is not a stand-alone activity. It is an integral part of location marketing - the coordinated appearance of a business on Google, maps and other local platforms.
This means:
unified management of location data and opinions
consistency at all points of contact
less manual work, more control
What do you gain from online reviews?
More trust at first contact
Answered reviews, responses and an active presence show that you are a serious company that cares about its customers.
Better local visibility
Regular new reviews and responses have a positive impact on visibility in Google search and on maps.
Less manual work, more control
Instead of having to look at several platforms, you have all the opinions in one place.
Insights into customer experience
Reviews are not just ratings - they are data that help improve service, processes and communication.
What do our customers say?
Businesses trust us because we help them establish an organised and transparent digital presence.
Both Marko and Tjaša are always ready to help and advise, and keep us regularly updated on new developments. Recommended!
Darja Povše, Camping Park
How does GeoSplet's online reviews management work?
Centralised management
All opinions from Google, Facebook and other platforms are collected in one clear dashboard where you can monitor, manage and respond to them without switching between channels.
Encouraging new opinions
Simply invite customers to give their feedback via SMS, email or QR codes on site or after the service. The process is quick and easy for the customer and consistent and controlled for you.
Real-time notifications
You are immediately notified whenever a new opinion is issued. This way you can react in time, without delays, missed reviews or unpleasant surprises.
Template library and AI support
You can respond with ready-made templates and AI support to help you formulate quick, consistent and professional responses. The final control of your communication always stays in your hands.
Responding effectively to a large number of opinions
The system allows responses to be prepared for several opinions at the same time. The AI generates individualised templates that are reviewed and approved by the team before publication - ideal for multiple sites and a large volume of reviews.
Analytics and insights
You can track the number of reviews, the average rating, common feedback topics and response times. Decisions are based on data, not gut feeling.
Ready to take your online reputation to the next level?
Managing online reviews is not just about replying to online comments and ratings!
It is a strategic part of digital presence: linked to visibility, trust and conversions.
With GeoSplet, opinions don't live on their own - they work within the system.
Frequently asked questions
A negative review is an opportunity to respond professionally, not a threat to your reputation. It is important to respond quickly, calmly and respectfully. The system helps you to prepare thoughtful responses, and you always have final control over the content. Responding correctly often increases the confidence of others who read the opinion.
After a service or purchase, you can easily invite customers to give their feedback via SMS, email or QR code on site. The process is quick and easy for the customer, while being designed to encourage genuine and relevant feedback and gradually increase the company's credibility.
Yes. Online reviews management is also very suitable for smaller companies with one business location. It is often these businesses that feel the impact of reviews on customer trust and decision-making the most, so having an organised and consistent presence brings them the most added value.
Yes. The solution is also suitable for companies with multiple locations or a large number of reviews. It allows central management and a good overview of individual locations, responses and results, while supporting business growth and expansion.
GeoSplet doesn't leave you alone with your tools. We offer set-up support, content consultancy and management assistance to make social networks a long-term, well-managed part of your digital presence. You don't just get a solution, you get a partner.